Question 1

How long does shipping take within India?

Accepted Answer

Most orders reach our customers within 3–7 business days. We utilize premium partners like BlueDart to ensure safe and timely delivery to all Tier 1 and Tier 2 cities.

Question 2

How can I track my NovaPad order?

Accepted Answer

Once your order is dispatched, we'll send you a tracking ID via email. You can also use our native 'Track Order' page with your Order ID for real-time updates.

Question 3

What is the order verification process?

Accepted Answer

For manual UPI payments, we perform a ledger audit within 15-30 minutes. Once confirmed, you receive a 'Payment Verified' email and your order moves to the packing stage.

Question 4

Are NovaPad desk mats waterproof?

Accepted Answer

Our performance mats feature a liquid-resistant nano-coating. Accidental spills bead up on the surface, allowing for quick cleanup without staining the artwork.

Question 5

What is the difference between Speed and Control surfaces?

Accepted Answer

NovaPad uses a hybrid micro-weave. It offers the low friction required for fast movements while maintaining the microscopic texture needed for precision creative work or gaming.

Question 6

Do your mouse pads have stitched edges?

Accepted Answer

Every NovaPad features 360° low-profile anti-fray precision stitching, so the surface never peels away from the rubber base, even after years of heavy use.

Question 7

What is your return policy?

Accepted Answer

We offer a 7-day hassle-free replacement policy for any manufacturing defects or shipping damage. If your product isn't perfect, we'll make it right.

Question 8

How do I initiate a replacement?

Accepted Answer

Email support@novapad.in with your Order ID and a photo of the issue. Our team typically responds within 2 hours to arrange a reverse pickup.

Common Queries.

Orders & Shipping

Product & Quality

Returns & Replacements

NOVAPAD

Common Queries.

Orders & Shipping

Product & Quality

Returns & Replacements