Question 1

How long does shipping take?

Accepted Answer

Our team works fast! Most orders reach our customers within 3–7 business days, depending on your location in India.

Question 2

Can I track my order?

Accepted Answer

Absolutely. Once your order is dispatched, we'll send you a tracking ID via email and SMS. you can also track it directly on our 'Track Order' page.

Question 3

Are NovaPad mousepads waterproof?

Accepted Answer

Most of our premium mats feature a water-resistant nano-coating. Specific details vary by collection, so please check the technical specifications on the product page.

Question 4

Do mousepads have stitched edges?

Accepted Answer

Yes, 95% of our collection features 360° anti-fray precision stitching to ensure your mat lasts for years without surface peeling.

Question 5

What if my product arrives damaged?

Accepted Answer

We stand by our quality. If your product arrives with any physical damage, please contact us at support@novapad.in within 48 hours of delivery with photos for an immediate replacement.

Common Queries.

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NOVAPAD

Common Queries.

Orders

Products

Returns